TERMS AND CONDITIONS

1. Services

1.1 Serein Estimates provides construction estimating and quantity surveying outsourcing services, which may include quantity takeoffs, Bill of Quantities (BOQ) preparation, cost estimates, tender estimating, and pricing support, across trades including but not limited to roofing, excavation and earthworks, scaffolding, wall cladding, plaster board, full house, door and window, and structure (the "Services").

1.2 The specific scope, deliverables, fees, and timeline for a given engagement are set out in the applicable Proposal and/or Scope of Work, which forms part of, and is read together with, these Terms. In the event of any inconsistency, the Proposal or Scope of Work prevails for that engagement only to the extent of the inconsistency.

1.3 The Services are provided on either a per-project basis or a retainer basis, as agreed in writing between the Parties.

2. Website Use and Quote Requests

2.1 The Site describes Serein Estimates' services and allows visitors to request a quote, submit an enquiry, or upload project documents for the purpose of obtaining an estimate.

2.2 Submitting an enquiry, quote request, or file upload through the Site does not, by itself, create a binding contract. A contract for Services is formed only once Serein Estimates confirms scope and pricing directly with you, typically via a signed Proposal and/or Scope of Work.

2.3 You must be authorised to act on behalf of the business or individual submitting an enquiry, and to upload any drawings or documents provided. You must not use the Site to upload unlawful, infringing, or malicious content, attempt to gain unauthorised access to our systems, or interfere with the proper functioning of the Site.

3. Fees and GST

3.1 Fees for the Services are as set out in the applicable Proposal or Scope of Work. Unless stated otherwise, fees are quoted in Australian Dollars (AUD) exclusive of GST, and GST (currently 10%) is payable in addition where applicable under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

3.2 Serein Estimates reserves the right to request a deposit prior to commencement of the Services, as specified in the applicable Proposal.

4. Payment Terms

4.1 Invoices are payable within fourteen (14) days of the invoice date ("Due Date"), unless otherwise agreed in writing.

4.2 Any amount not paid by the Due Date accrues interest at the rate prescribed under the Penalty Interest Rates Act 1983 (Vic), or 10% per annum (whichever is greater), calculated daily from the Due Date until payment is received in full.

4.3 Serein Estimates may suspend performance of the Services, including withholding delivery of completed work, if any invoice remains unpaid beyond fourteen (14) days after the Due Date.

4.4 The Client is responsible for all reasonable costs of recovery of overdue amounts, including debt collection and legal costs.

5. Client Responsibilities

5.1 The Client must provide Serein Estimates with accurate, complete, and timely drawings, specifications, and other documentation reasonably required to perform the Services.

5.2 The Client is responsible for verifying that all information provided to Serein Estimates is current, issued for the stated purpose (e.g., tender or construction), and free of errors known to the Client.

5.3 Delays in the Client providing complete or accurate documentation may result in corresponding delays to the agreed turnaround time, for which Serein Estimates accepts no liability.

6. Revisions

6.1 The number of included revision rounds for each engagement is specified in the applicable Proposal or Scope of Work. Additional revisions beyond the included allowance, or revisions arising from changes to the Client's drawings or scope after commencement, will be charged at Serein Estimates' standard hourly rate or as separately quoted.

7. Turnaround and Delays

7.1 Estimated turnaround times are provided in good faith based on the scope and complexity of the engagement and receipt of complete documentation. Turnaround times are indicative only and not guaranteed, and may be extended due to Client-caused delays, incomplete documentation, force majeure, or scope changes.

8. Accuracy of Estimates

8.1 Estimates, takeoffs, BOQs, indicative quotes, and other deliverables prepared by Serein Estimates — whether provided through the Site or as part of a confirmed engagement — represent a professional opinion of quantities and probable cost based on the information provided by the Client at the time of preparation.

8.2 Serein Estimates does not guarantee that any estimate will match the final tendered price, contract sum, or actual construction cost, all of which may be affected by factors outside Serein Estimates' control, including market pricing fluctuations, design development, and site conditions. Final figures may be revised if drawings change or additional scope is identified during review.

8.3 The Client remains solely responsible for reviewing and verifying all deliverables prior to reliance upon them for tender submission, contract pricing, or construction purposes.

9. Intellectual Property

9.1 All content on the Site — including text, graphics, logos, design elements, and imagery not belonging to a client — is owned by or licensed to Serein Estimates and is protected by Australian and international copyright and trade mark law. You may view and download content from the Site for personal or internal business reference only, and must not reproduce, distribute, modify, or commercially exploit it without our prior written consent.

9.2 Serein Estimates retains all intellectual property rights in its estimating methodology, templates, workflows, and software configurations used to produce the Services.

9.3 Subject to full payment of all fees due, the Client is granted ownership of the final deliverables specifically prepared for the Client's project (e.g., the completed BOQ or estimate report), for use in relation to that project. The Client must not resell, sublicense, or represent Serein Estimates' underlying methodology or templates as its own without prior written consent.

9.4 Drawings, specifications, and other documents supplied or uploaded by the Client remain the property of the Client (or its nominated design consultants). Serein Estimates uses them solely for the purpose of preparing the requested estimate or Services, as further described in our Privacy Policy.

10. Confidentiality

10.1 Each Party must keep confidential all non-public information received from the other Party in connection with the Services, save as required by law. Where a separate Non-Disclosure Agreement has been executed between the Parties, its terms apply in addition to this clause.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, Serein Estimates' total aggregate liability arising out of or in connection with the Services or use of the Site, whether in contract, tort (including negligence), or otherwise, is limited to the total fees paid by the Client for the specific engagement giving rise to the claim, or, where no engagement has been confirmed, excluded entirely.

11.2 To the maximum extent permitted by law, Serein Estimates excludes all liability for indirect, consequential, or special loss, including loss of profit, loss of contract, or loss of opportunity, arising from or in connection with the Services or use of the Site.

11.3 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded.

11.4 Serein Estimates holds and maintains Professional Indemnity Insurance for the duration of its engagements. A certificate of currency is available to the Client upon written request.

12. Third-Party Links

12.1 The Site may contain links to third-party websites. We do not control and are not responsible for the content, accuracy, or practices of any linked third-party site.

13. Privacy

13.1 Our collection and handling of personal information, whether submitted through the Site or in the course of an engagement, is described in our Privacy Policy, available at sereinestimates.com/privacy, which forms part of these Terms.

14. Termination

14.1 Either Party may terminate an engagement on fourteen (14) days' written notice to the other Party.

14.2 Upon termination, the Client must pay Serein Estimates for all Services performed up to the effective date of termination, calculated on a pro-rata or time-incurred basis.

14.3 Serein Estimates may terminate an engagement immediately, by written notice, if the Client fails to pay any amount due within thirty (30) days of the Due Date.

15. Dispute Resolution

15.1 If a dispute arises out of or in connection with these Terms, the Parties must first attempt to resolve the dispute in good faith through direct negotiation between senior representatives.

15.2 If the dispute is not resolved within twenty-one (21) days, either Party may refer the dispute to mediation administered by a mediator agreed between the Parties (or, failing agreement, appointed by the Australian Disputes Centre) before commencing court proceedings, except where a Party seeks urgent interlocutory relief.

16. Force Majeure

16.1 Neither Party is liable for any failure or delay in performing its obligations (other than payment obligations) where such failure or delay arises from circumstances beyond its reasonable control, including natural disaster, pandemic, industrial action, or failure of third-party systems.

17. Governing Law

17.1 These Terms are governed by the laws of New South Wales, Australia. Each Party submits to the non-exclusive jurisdiction of the courts of that State.

18. Changes to These Terms

18.1 We may update these Terms from time to time to reflect changes to the Site, our Services, or applicable law. The current version is always available on our website, and the "Last updated" date above reflects the most recent revision. For an engagement already in progress, the version of these Terms in effect at the date of the applicable Proposal or Scope of Work governs that engagement, unless a change is required by law. Continued use of the Site after changes take effect means you accept the updated Terms.

19. General

19.1 These Terms, together with the applicable Proposal and/or Scope of Work, constitute the entire agreement between the Parties in relation to the Services and supersede all prior discussions or agreements on that subject.

19.2 If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force and effect.

20. Contact

20.1 Questions about these Terms can be directed to hello@sereinestimates.com.

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