PRIVACY POLICY
Last updated: 14 July 2026
SEREIN ESTIMATES
Serein Estimates ("we", "us", "our") provides construction takeoff and estimating outsourcing services to clients across Australia and New Zealand. This Privacy Policy applies to personal information we collect in every context in which we operate — whether through our website, quote requests, email or phone enquiries, or in the course of delivering an estimating engagement — and explains what we collect, how we use and protect it, and how you can access or correct it.
We are committed to handling personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable to New Zealand clients, the Privacy Act 2020 (NZ). By using our website, submitting an enquiry, or engaging our Services, you acknowledge the practices described in this Policy.
1. Information We Collect
1.1 We collect the following types of information, whether provided through our website, by email or phone, or over the course of a project engagement:
• Contact details: name, email address, phone number, company name, ABN, and project location.
• Project drawings, specifications, and related files provided or uploaded for the purpose of preparing an estimate, takeoff, or Bill of Quantities.
• Billing and payment information necessary to invoice and be paid for Services, such as business address and payment references.
• Correspondence and records arising from enquiries, scope discussions, and ongoing project communication.
• Basic website usage data (pages visited, general location by region, browser type) collected through standard website analytics and cookies.
2. How We Use Your Information
2.1 We use the personal information we collect to:
• prepare, deliver, and follow up on estimates, takeoffs, quotes, and other Services you request;
• respond to enquiries and conduct scope discussions or calls;
• issue invoices and manage our ongoing business relationship with you;
• improve our website, services, and internal processes; and
• comply with our legal, regulatory, and accounting obligations.
2.2 We do not sell your personal information, and we do not use project drawings or files for any purpose beyond delivering the estimate or engagement requested, unless you separately authorise further use.
3. How We Protect Your Information
3.1 Files and personal information are stored in access-controlled, encrypted storage.
3.2 Access to your files and information is limited to staff and subcontracted estimators actively working on your engagement.
3.3 We retain your files and personal information only as long as reasonably needed to deliver your Services, provide reasonable follow-up support, and meet our legal or accounting obligations, after which they are securely deleted.
4. Third-Party Sharing and Overseas Disclosure
4.1 We do not share your drawings or contact details with third parties for their own marketing or commercial purposes.
4.2 We may share your information with trusted service providers who help us operate our business — for example, secure cloud file storage, email delivery, and accounting platforms — each of whom is bound to protect your information under their own confidentiality and data-protection obligations.
4.3 Some of these service providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to receive a comparable standard of protection to that required under the Australian Privacy Principles.
4.4 We may disclose personal information where required by law, regulation, or a valid order of a court or government authority.
6. Your Rights
6.1 You may ask us at any time to tell you what personal information we hold about you, to correct inaccurate information, or to delete information we no longer need to hold.
6.2 To make a request, or if you have a concern about how we have handled your personal information, contact us at hello@sereinestimates.com. We will respond within a reasonable period, and in any event within the timeframes required under applicable privacy law.
6.3 If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, or, for New Zealand clients, the Office of the Privacy Commissioner at www.privacy.org.nz.
7. Changes to This Policy
7.1 We may update this Privacy Policy from time to time to reflect changes to our practices or applicable law. The current version is always available on our website, and the "Last updated" date above reflects the most recent revision.
8. Contact
8.1 Questions about this Privacy Policy, or requests relating to your personal information, can be directed to hello@sereinestimates.com.
Serein Estimates | sereinestimates.com | hello@sereinestimates.com